All users of Azurepays, run by VIRTEX STADIUM INNOVATIONS PRIVATE LIMITED (hereinafter referred to as "we," "us," or "our"), are subject to this refund policy. You accept responsibility for adhering to and being bound by the following refund policy by using our payment gateway services. You should not use our services if you disagree with any portion of this policy.

REFUND QUALIFICATIONS

Refunds could be taken into consideration in the following situations:

1. Duplicate or multiple charges for the same transaction.
2. Fraudulent or unauthorised transactions 
3. Failed or incomplete transactions where payment was deducted but the service was not provided.

Requests for refunds must be submitted between 2 days following the transaction date. Refund claims made beyond this time frame may be rejected at our discretion.

REFUND PROCESS

Users must send the following details via (Contact Email/Support Ticket/Contact Form) in order to receive a refund:

1. Transaction information (amount, date, and transaction ID).
2. Justification for the refund inquiry.
3. Any relevant supporting documents (e.g., emails, screenshots, etc.).

As soon as we receive a request for a refund, we will examine the details and determine whether the request is eligible for one. Within 5-7 business days, the refund will be executed to the original payment method used for the purchase, provided that the refund request is authorised. Unless otherwise specified, refunds will be handled in the same currency and amount as the initial transaction.

NON-REFUNDABLE ITEMS

There are certain transactions that are not refundable, such as the following:

1. Transactions completed beyond the deadline for filing a refund request.
2. Transactions in which the expected and described goods or services were provided.
3. Transactions that are regarded as fraudulent or that breach our rules and conditions.

THIRD-PARTY REFUNDS

Refunds occasionally could be governed by the rules of banking institutions or third-party payment processors. While we will do our best to help users submit refund requests, we are not liable for the deeds or regulations of other parties.

MODIFICATIONS

This refund policy is subject to change at any moment by us. Any modifications will take effect as soon as they are posted on our website. It is the responsibility of the user to periodically check for revisions to the refund policy.